PRIVACY POLICY
Pala-Mino takes user privacy seriously and is committed to safeguarding the personal data and privacy rights of visitors, customers, and users of our website, pala-mino.com. This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information in compliance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
Please take the time to review this Privacy Policy carefully. By accessing or using pala-mino.com, you acknowledge that you have read and understand this policy and agree to the practices described herein.
1. COMMITMENT TO PRIVACY AND DATA PROTECTION
We are dedicated to maintaining the confidentiality, integrity, and security of personal information. At pala-mino.com, we implement privacy-by-design principles to ensure your data is collected and handled responsibly, transparently, and in a manner that respects your rights and freedoms under applicable legislation.
2. SCOPE OF THIS POLICY AND OUR ROLE AS DATA CONTROLLER
This Privacy Policy governs the processing of personal data collected through pala-mino.com and applies to all users, whether browsing, creating an account, purchasing products, or interacting with customer services. Pala-Mino acts as the “data controller” in terms defined by the GDPR, which means we determine the purposes and means of processing personal data collected via our website and related services.
For users located in California, we are considered a “business” under the CCPA and are required to disclose how and why we use your information and your rights to control it.
3. CATEGORIES OF PERSONAL DATA WE PROCESS
We collect various categories of personal data depending on your interactions with our website and services:
– Usage Data: Includes IP addresses, browser type and version, device identifiers, operating systems, referring URLs, browsing actions, time zone settings, and patterns of website usage. This data helps us analyze trends and improve site performance.
– Account Data: Collected when you create an account or register for services. This includes your name, postal address, email address, and phone number.
– Profile Data: Data generated or provided as part of your interaction with our services—purchase history, product preferences, shopping behavior, and account settings.
– Communication Data: Includes correspondence sent to [email protected], customer service chats, support inquiries, complaint records, and call logs where applicable.
– Technical Data: Includes identifiers like device type, plug-ins, server log files, diagnostic and crash data, system errors, and connectivity logs.
– Transaction Data: If you make purchases on pala-mino.com, we collect billing and shipping address, payment method, transaction history, and delivery tracking records. Payment data is processed securely via third-party providers.
– Preference Data: Includes marketing and communication preferences, newsletter subscriptions, consent logs, and interest in specific product categories.
4. LEGAL BASES FOR PROCESSING PERSONAL DATA
We process your personal data under the following legal bases, in accordance with Article 6 of the GDPR and applicable provisions of the CCPA:
– Consent: Where you have clearly agreed to the processing, such as opting in to receive marketing communications.
– Contract: Where processing is necessary to perform a contract or to take pre-contractual steps at your request (e.g., fulfilling an online order).
– Legal Obligation: Where processing is required by law or to comply with regulatory requirements.
– Legitimate Interests: To enable the ongoing operation and improvement of pala-mino.com, fraud prevention, business insight, and customer service—provided these interests are not overridden by your rights and freedoms.
5. YOUR RIGHTS UNDER GDPR AND CCPA
Depending on your jurisdiction, you may have certain rights relating to your personal data:
– Right to Access: Request information on the personal data we hold about you.
– Right to Rectification: Request corrections to inaccurate or incomplete data.
– Right to Erasure: Request deletion of your data, subject to legal or contractual limitations.
– Right to Restriction: Request limited processing of your data under specific circumstances.
– Right to Data Portability: Receive your data in a structured, machine-readable format for transmission to another service provider.
– Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.
– Right Not to Be Subject to Automated Decision-Making: We do not use solely automated decision-making producing legal effects.
– California Privacy Rights: California residents can request disclosure of the specific personal information collected and request its deletion, and may opt out of the sale or sharing of personal data.
To exercise any of the above rights, please contact us at [email protected]. We may verify your identity before fulfilling your request.
6. SECURITY MEASURES
We employ robust technical and organizational controls to ensure the confidentiality, integrity, and availability of your personal information:
– Encryption: Sensitive data transmitted and stored is protected using TLS/SSL encryption or equivalent standards.
– Access Control: Access to personal data is restricted to authorized personnel only, following the principle of least privilege.
– Data Backups: Regular encrypted backups are performed to protect against accidental data loss.
– Employee Training: Staff receive ongoing privacy and security training to ensure compliance with internal policies and data protection laws.
7. INTERNATIONAL TRANSFERS OF PERSONAL DATA
Your personal information may be processed in jurisdictions other than your own for operational, storage, or technical purposes. Where such transfers occur outside the European Economic Area (EEA) or other jurisdictions with strict regulations, we implement safeguards including Standard Contractual Clauses approved by the European Commission or rely on adequacy decisions, as required under GDPR. Pala-Mino ensures data recipients uphold a level of protection consistent with applicable legal requirements.
8. DATA RETENTION
We retain personal data only for as long as is necessary to fulfill the purposes for which we collected it, including satisfying legal, regulatory, contractual, or accounting obligations.
Retention periods are as follows:
– Usage and Technical Data: Up to 12 months from collection date.
– Account and Profile Data: As long as your account remains active, and up to 5 years after closure.
– Transaction Data: 7 years for financial and audit compliance.
– Communication Data: 3 years from last interaction unless longer is legally required.
– Marketing and Preference Data: Until consent is withdrawn or up to 3 years following last contact.
9. COOKIE POLICY
pala-mino.com uses cookies and similar technologies to optimize performance, deliver personalized content, and analyze site usage. The types of cookies used include:
– Essential Cookies: Required for core website functionality such as security, shopping cart operation, and account logins.
– Functional Cookies: Enable enhanced features like remembering preferences or language settings.
– Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
– Performance Cookies: Measure the effectiveness of site features and campaigns.
10. COOKIE MANAGEMENT AND COMPLIANCE WITH GDPR & CCPA
Upon your first visit to pala-mino.com, you are presented with a cookie consent banner allowing you to:
– Accept all cookies
– Customize cookie settings
– Reject non-essential cookies
You may update your cookie preferences at any time through your browser settings or through the site’s preference center. We respect all user signals in jurisdictions requiring user consent, including opt-out choices mandated by CCPA using browser signals such as Global Privacy Control (GPC).
11. SPECIAL PROTECTIONS FOR CHILDREN UNDER 13
pala-mino.com does not knowingly collect, solicit, or process personal information from children under the age of 13. If we discover that a child under this age has provided us with personal data, we will delete it without delay. Parents or guardians who believe we might have information from or about a child may contact us at [email protected].
12. POLICY UPDATES AND NOTIFICATIONS
We reserve the right to update or revise this Privacy Policy to reflect changes in our practices, technology, legal requirements, or for other operational purposes. Material updates will be communicated prominently via pala-mino.com or via email where appropriate. Continued use of the website after such updates constitutes acceptance of the current terms.
13. CONTACT US
If you have any questions, concerns, or wish to exercise your data protection rights, please contact us at:
Email: [email protected]
Website: https://pala-mino.com
We are committed to handling your data in accordance with the highest standards of privacy and security. For all inquiries regarding your personal data or this Privacy Policy, please reach out using the contact details above.
Thank you for trusting pala-mino.com with your personal information.